Why work at Knight Vision NW?At Knight Vision Northwest, we envision a future where patient empowerment and education are central to eye care. Our commitment is to advance eye care through innovation, ensuring every patient has the tools to actively participate in their visual well-being while also supporting philanthropic initiatives to the global community.Our team currently consists of Dr. Knighton, an Optician Apprentice, an Optometric Tech, a Billing Specialist, a Receptionist, and Fractional HR.  Come join our team that is committed to rethinking how we provide healthcare.Pay & Benefits:Compensation between $29.00 - $40.00 per hour, depending on experienceFull-Time Employees Only: Two Medical Plan Options, HSA & HRA, Dental, Vision, and Life InsurancePaid Time Off401(k) PlanCompany Social EventsIdeal Candidate Profile:An ideal candidate has 5+ years of experience as an Office Manager from another vision clinic. They bring a strong skillset in owning day-to-day clinic operations and partnering closely with the Doctor, as needed. We are looking for a candidate that can start out in a part-time capacity and grow to a full-time role as the clinic continues to grow. What you’ll do in this role:Primarily tasks, duties, and responsibilities belowOversee daily clinic operations, including patient scheduling, workflow coordination, and resource allocation.Assist the doctor/owner with business-related tasks, such as strategic planning, execution of company goals, vendor negotiations, and operational decision-making.Ensure the clinic is adequately staffed, equipped, and maintained for optimal performance and employee efficiency.Train new employees in clinic operations and procedures (Optician, Administrative Assistant, Optometric Technician, Fill-in Doctors)Handle inventory management, ordering medical and office supplies as needed.Implement and monitor company policies and procedures to improve efficiency, patient satisfaction, and a positive employee experience.Maintain awareness of all services offered and support efforts to recruit and strengthen referral partnerships including fostering lasting relationships with other health care practices in the area.Manage, process, and maintain prior authorization requests. Maintain accurate accounts receivable schedules with Knight Vision Northwest vendors.Describe advanced procedures to patients (Dyslexia Testing, Advanced Dry Eye, Scleral Contact lens)Manage employee scheduling and time off, and lead new employee onboarding. Coordinate safety protocols and emergency preparedness plans for the clinic.Coordinate and attend meetings with marketing, HR, and bookkeeping.Collect and process incoming and outgoing mail. Audit reimbursement rates and maintain up-to-date fee schedules for all applicable CPT codes.Track and analyze expenditures and income at the clinic level to assess ROI and profitability (e.g., income per dollar spent).Ensure compliance with all federal, state, and local healthcare regulations, including HIPAA, OSHA, and licensing requirements.Maintain patient confidentiality.Additional duties as assigned.Qualifications:Education & Experience: Associate’s degree plus five years of relevant experience. Language: Proficient English fluency requiredSkills & Experience: Advanced skills in data analysis, reporting, and performance tracking.Strong financial analysis skills, including budgeting, cost analysis, ROI calculations, and interpreting financial trends.Ability to translate financial insights into operational improvements and strategic recommendations.Experience with clinic-level performance metrics, reimbursement analysis, and payor contract evaluations.Ability to multi-task and adhere to deadlines.Strong technology skills and understanding of computer programs.Excellent leadership and interpersonal skills to manage a diverse team.Good organization and planning skills. High attention to detail.

Customer Service Specialist – Back-up CoverageWage Range: $22.00 - $26.00Location: Fully remote, must reside in WA, OR, CA, or NYSchedule: part-time, irregular scheduleAbout RockLoveRockLove Jewelry is a small, passionate, woman-owned business specializing in artist-designed, fandom-inspired jewelry. Every piece is crafted with care, storytelling, and a touch of magic, and so is our customer experience. We’re looking for a Customer Service Representative to support our Customer Service Manager during planned time off, sick days, and occasional periods of high volume.About the roleWe're seeking a friendly, thoughtful, detail-oriented rep who can step in as needed to assist customers via email. Ideal candidates are problem-solvers with excellent communication skills, strong empathy, and a passion for helping others. Familiarity with jewelry, collectibles, or fandom culture is a bonus. This is a flexible, as-needed role perfect for someone who wants supplemental hours and enjoys working in a supportive, creative small-business environment.Schedule RequirementsUpon hire, the Customer Service Specialist will complete training with the Customer Service Manager to prepare for part-time coverage during a planned vacation period (May 19 - May 29). Work hours outside of this timeframe will be scheduled on an as-needed basis.ResponsibilitiesRespond to customer emails with accuracy, warmth, and professionalismAssist with order inquiries, shipping issues, lost packages, delivery delays, and product informationProcess returns, issue store credits, and document conversations as instructedProvide temporary coverage when the Customer Service Manager is out of the office, on sick days, or unavailableMaintain brand voice and uphold RockLove’s customer-first standardsProtect sensitive customer information and follow all internal guidelinesPreferred Qualifications1-2 years of prior experience in customer service (email-based support preferred)Clear, concise writing skills with strong attention to detailComfortable navigating ShopifyExperience with or knowledge of Freshdesk is a strong plusAbility to remain calm, kind, and solution-orientedReliable, responsive, and able to work independentlyFlexible availability for occasional same-day or short-notice coverageInterest in jewelry, craftsmanship, small business operations, or fandom communities is a plus