Remote
Part Time
Entry Level
$22.00 to $26.00 per hour
NY, United States
Washington, United States
Oregon, United States
California, United States
About RockLove
RockLove Jewelry is a small, passionate, woman-owned business specializing in artist-designed, fandom-inspired jewelry. Every piece is crafted with care, storytelling, and a touch of magic, and so is our customer experience. We’re looking for a Customer Service Representative to support our Customer Service Manager during planned time off, sick days, and occasional periods of high volume.
About the job
Customer Service Specialist – Back-up Coverage
Wage Range: $22.00 - $26.00
Location: Fully remote, must reside in WA, OR, CA, or NY
Schedule: part-time, irregular schedule
About RockLove
RockLove Jewelry is a small, passionate, woman-owned business specializing in artist-designed, fandom-inspired jewelry. Every piece is crafted with care, storytelling, and a touch of magic, and so is our customer experience. We’re looking for a Customer Service Representative to support our Customer Service Manager during planned time off, sick days, and occasional periods of high volume.
About the role
We're seeking a friendly, thoughtful, detail-oriented rep who can step in as needed to assist customers via email. Ideal candidates are problem-solvers with excellent communication skills, strong empathy, and a passion for helping others. Familiarity with jewelry, collectibles, or fandom culture is a bonus. This is a flexible, as-needed role perfect for someone who wants supplemental hours and enjoys working in a supportive, creative small-business environment.
Schedule Requirements
Upon hire, the Customer Service Specialist will complete training with the Customer Service Manager to prepare for part-time coverage during a planned vacation period (May 19 - May 29). Work hours outside of this timeframe will be scheduled on an as-needed basis.
Responsibilities
- Respond to customer emails with accuracy, warmth, and professionalism
- Assist with order inquiries, shipping issues, lost packages, delivery delays, and product information
- Process returns, issue store credits, and document conversations as instructed
- Provide temporary coverage when the Customer Service Manager is out of the office, on sick days, or unavailable
- Maintain brand voice and uphold RockLove’s customer-first standards
- Protect sensitive customer information and follow all internal guidelines
Preferred Qualifications
- 1-2 years of prior experience in customer service (email-based support preferred)
- Clear, concise writing skills with strong attention to detail
- Comfortable navigating Shopify
- Experience with or knowledge of Freshdesk is a strong plus
- Ability to remain calm, kind, and solution-oriented
- Reliable, responsive, and able to work independently
- Flexible availability for occasional same-day or short-notice coverage
- Interest in jewelry, craftsmanship, small business operations, or fandom communities is a plus
Benefits
401(k)
Paid Time Off (PTO)
Paid Holidays
Wellness Days
Remote Work
Flexible Schedule
Preferred Skills
FreshDesk
Shopify
Customer Service
Email Based Customer Support
This position is posted by Larkspur HR Consulting on behalf of our client. If you need an accommodation to complete the application process, please email info@larkspurhr.com with the subject line "Job Application Accommodation Request".
All qualified applicants will be considered without regard to protected characteristics in accordance with applicable laws. If you have questions about the role or the hiring process, feel free to reach out.