Customer Service Specialist – Back-up CoverageWage Range: $22.00 - $26.00Location: Fully remote, must reside in WA, OR, CA, or NYSchedule: part-time, irregular scheduleAbout RockLoveRockLove Jewelry is a small, passionate, woman-owned business specializing in artist-designed, fandom-inspired jewelry. Every piece is crafted with care, storytelling, and a touch of magic, and so is our customer experience. We’re looking for a Customer Service Representative to support our Customer Service Manager during planned time off, sick days, and occasional periods of high volume.About the roleWe're seeking a friendly, thoughtful, detail-oriented rep who can step in as needed to assist customers via email. Ideal candidates are problem-solvers with excellent communication skills, strong empathy, and a passion for helping others. Familiarity with jewelry, collectibles, or fandom culture is a bonus. This is a flexible, as-needed role perfect for someone who wants supplemental hours and enjoys working in a supportive, creative small-business environment.Schedule RequirementsUpon hire, the Customer Service Specialist will complete training with the Customer Service Manager to prepare for part-time coverage during a planned vacation period (May 19 - May 29). Work hours outside of this timeframe will be scheduled on an as-needed basis.ResponsibilitiesRespond to customer emails with accuracy, warmth, and professionalismAssist with order inquiries, shipping issues, lost packages, delivery delays, and product informationProcess returns, issue store credits, and document conversations as instructedProvide temporary coverage when the Customer Service Manager is out of the office, on sick days, or unavailableMaintain brand voice and uphold RockLove’s customer-first standardsProtect sensitive customer information and follow all internal guidelinesPreferred Qualifications1-2 years of prior experience in customer service (email-based support preferred)Clear, concise writing skills with strong attention to detailComfortable navigating ShopifyExperience with or knowledge of Freshdesk is a strong plusAbility to remain calm, kind, and solution-orientedReliable, responsive, and able to work independentlyFlexible availability for occasional same-day or short-notice coverageInterest in jewelry, craftsmanship, small business operations, or fandom communities is a plus

Position OverviewWe are seeking a Fill-In / Locum Optometrist (OD) to provide coverage for scheduled time off and occasional clinic needs. This is a contract-based role with advance scheduling (typically 2+ months notice). This opportunity is ideal for an optometrist looking for flexible clinical work in a well-supported, patient-focused environment.1 exam laneAverage 8-10 patients per daySupportive clinical and administrative staffFocus on quality care and patient experienceCompensationDaily rate: $300 – $800 per day, depending on experienceFlexible, pre-scheduled coverage datesWhat You’ll Do in This RolePrimarily tasks, duties, and responsibilities below:Provide comprehensive eye exams, including routine vision care and medical optometryConduct contact lens fittings and follow-ups, as neededMaintain accurate and timely patient recordsDeliver a high level of patient education and communication to support long-term eye healthCollaborate with clinic staff to ensure smooth patient flow and positive patient experienceExercise clinical judgment in diagnosis, treatment, and referralsUphold all clinic standards, protocols, and patient care expectationsMaintain patient confidentiality and comply with HIPAA and applicable regulationsAdditional duties as assignedOur TeamOur team currently consists of Dr. Patrick Knighton, plus an Optician Apprentice, an Optometric Tech, a Billing Specialist, a Receptionist, and Fractional HR support.We operate as a collaborative, patient-centered team focused on delivering thoughtful, high-quality care.Ideal Candidate ProfileAn ideal candidate is a licensed optometrist who values patient relationships, clear communication, and a consistent standard of care. This role is well-suited for someone who enjoys working independently in a calm setting while being supported by an experienced team.QualificationsEducation & LicensureDoctor of Optometry (OD) degree from an accredited institutionActive Washington State Optometry License in good standingSkills & ExperienceExperience providing comprehensive eye exams in a clinical settingStrong interpersonal and communication skills with a patient-first approachAbility to work independently in a single-provider clinic environmentComfortable with both vision and medical optometryStrong attention to detail and documentation accuracyAbility to adapt to established clinic workflows and protocolsSchedule & FlexibilityCoverage primarily needed on Mondays, Wednesdays, and FridaysDates scheduled in advance (typically 2+ months notice)Opportunity for ongoing, repeat coverage based on fitAdditional InformationFill-in ODs must carry their own malpractice insurance.Credentialing requirements may apply depending on payor mixHow to ApplyPlease submit your resume and a brief note outlining your availability and interest in fill-in opportunities.